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Brand new HP laptop w/ Windows 7 installed resets and/or disconnects my at&t wireless router

Question:
I bought my son a new laptop for Christmas and it not only loses it's internet connection, but it also disrupts the connection for EVERYTHING in the house.  It basically resets or disconnects my router.  It's an AT&T 2wire router. 

Before it is stated, NO, it is not the router.  It takes out the TV signal, and disconnects the signal for two other laptops that are running Vista.  As long as the new computer is off, there is no problem.  If I turn it on and access the internet, it screws
up the router and everything goes down.

I'm REALLY frustrated with this thing and would rather just put Vista on it and be done with it.  I'm not inclined to go into the settings on it to tweak it into working.  There should be an update/patch for it.  This is absolutely ridiculous, to say the least.
Key to Brand new HP laptop w/ Windows 7 installed resets and/or disconnects my at&t wireless router:
Hi richardnogen,
a.
Have you updated the wireless network adapter and other drivers in the Windows 7 computer?
The issue could be related to drivers and updating the drivers should fix the issue.
I’d suggest you to download and install the latest Windows 7 compatible drivers by visiting the manufacturer’s website and check if that fixes the issue.
Refer the links below for more details on updating drivers:
Update a driver for hardware that isn't working properly
http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly
Update drivers: recommended links
http://windows.microsoft.com/en-US/windows7/Update-drivers-recommended-links
If updating the drivers do not fix the issue, you may put the computer in a clean boot state and check if the issue repeats or not.
Putting your system in clean boot state helps in identifying if any third party applications or startup items are causing the issue.
If yes, you may go ahead and disable or uninstall the same.
Follow the below steps to put your computer in clean boot state:
1.
Log on to the computer by using an account that has administrator rights.
2.
Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.
If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
3.
On the General tab, click Selective Startup, and then click to clear the Load startup items check box.
(The Use Original Boot.ini check box is unavailable.)
4.
On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.
5.
Click OK, and then click Restart.
The above steps would put the computer in clean boot state.
You may check now if the Windows 7 continues to reset/disconnect the router.
Refer the link below for more details on How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7:
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
After you’ve finished troubleshooting, follow these steps to reset the computer to start as usual:
1.
Click Start, type msconfig.exe in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
2.
On the General tab, click the Normal Startup option, and then click OK.
3.
When you are prompted to restart the computer, click Restart.
Let us know if this helps!

Regards,
Gokul - Microsoft Support

Sfc /scannow command can fix errors - Brand new HP laptop w/ Windows 7 installed resets and/or disconnects my at&t wireless router


The sfc command is also known as System File Checker which is a very helpful utility to verify and replace important system files. When it scans the whole system and finds any missing, invalid or damaged system files, it will replace the problematic files. This can fix the error if the file is provided by Microsoft.


Reinstall your Operating System


The ultimate solution for error: Brand new HP laptop w/ Windows 7 installed resets and/or disconnects my at&t wireless router is to reinstall Windows. This removes all unwanted software that is causing problems, removes adware and other malware, clears out junk files and so on.

A Windows disc is needed for old versions of Windows, but Windows 8 has a built in Refresh option that makes the job easy. Bring up the Charms bar on the right side of the screen and click Settings, Change PC settings. Click Update and recovery, then Recovery. Under Refresh your computer without affecting your files, click Get started.

Personal files - photos, music and documents - are kept, so it isn't a complete refresh, but it's may be enough for most people. A more powerful option is Remove everything and reinstall Windows. Copy files you want to keep to a USB drive before starting though.

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